We accept various payment methods, including Visa, MasterCard, American Express, Apple Pay, Google Pay, Bancontact, iDeal, and PayPal in most regions. The full payment amount will be processed when we receive your order. Oliba Cosmetics does not retain customers' payment card details for security reasons. If an incorrect amount has been charged for your purchase from the webshop, you will be given the choice to either place a new order at the correct price or cancel the order. Should we be unable to contact you, your order will be automatically cancelled.

Oliba Cosmetics operates exclusively in Canadian dollars (CAD). All orders will be processed in Canadian dollars. Oliba Cosmetics is not responsible for any currency fluctuations, and your bank will determine the exchange rate reflected on your credit card statement.

You can enter your discount code during the checkout process. Discount codes cannot be combined with other promotions or additional discounts. They are subject to expiration and are only valid within the specified date range. Consequently, discount codes cannot be applied to previous or future orders outside the voucher’s valid period. Promotions are not applicable to past orders.

Once your order is placed, Oliba Cosmetics will send you an order confirmation, followed by a tracking email once the package has been dispatched. Please note that packages cannot be rerouted after they have been shipped, so ensure that your shipping details and personal information are correct at the time of checkout. Home delivery is to the curbside, and you will need to collect it at the front door of your building or home.

If you need to modify or cancel your order, please send an email to contact@olibacosmetics.com as soon as possible with your request. Once orders have been dispatched, we are unable to make changes, but we will do our utmost to accommodate your request wherever feasible.

Your order will be dispatched once all items are in stock.

Oliba Cosmetics currently ships to Canada, U.S. and most European locations. Contact us for shipments outside of the available options on the website. Chit Chats Select: Canadian Shipping Full tracking included, Estimated delivery in 4-8 business days Chit Chats U.S. Select: U.S. Shipping Full tracking included, 4-8 estimated business days Chit Chats International Tracked (EU): European Shipping Full tracking included, 4-21 estimated business days

These timeframes apply to items that are in stock. Custom-made and pre-order items have different shipping schedules, as indicated on the product page. We do not guarantee that all items available on our website are in stock at the time of your order. If any items in your order are out of stock, we will contact you by phone or email. Standard handling time for all items is 1-4 business days and does not include the shipping times listed below. These timeframes are approximate and do not account for possible shipping delays. Occasionally, shipments may exceed the listed timeframes if an item is oversized or requires special handling. All timeframes are provided in business days, excluding weekends and holidays. Chit Chats Select: Canadian Shipping Full tracking included, Estimated delivery in 4-8 business days Chit Chats U.S. Select: U.S. Shipping Full tracking included, 4-8 estimated business days Chit Chats International Tracked (EU): European Shipping Full tracking included, 4-21 estimated business days Oliba Cosmetics reserves the right to select the most suitable shipping method for your package, which may occasionally result in longer delivery times. You will be notified if this occurs.

Please be aware that our products are handcrafted, meaning each one has its own unique characteristics. Minor imperfections are often inherent to the natural ingredients we use and contribute to the uniqueness of each product. If your item arrives damaged or defective, please contact us immediately with photos of the issue. Refunds or replacements will be issued in accordance with our Return & Refund Policy For more details on the claims process, please visit our Refund Policy page [here].

You may request a return and refund for regularly priced items within 14 days of delivery. For more information, please visit our Returns & Exchange page [here].

For retailers interested in stocking Oliba Cosmetics or professionals looking for collaboration on private label, bulk orders, or custom formulations, please contact us at contact@olibacosmetics.com. Our team is happy to discuss wholesale opportunities, tailored product solutions, and partnership inquiries.